Monitoring of appropriate fee calculation

We offer pay settlement outsourcing and control of costs of ITC services, which constitutes the most effective manner of controlling fees for telecommunication services.
Almost every project that we deal with involve various irregularities in pay settlements with operators, whereas in the great majority of cases (above 90%) such irregularities concern excessive invoices to the detriment of consumers.

• A monthly control of the correctness of costs presented on invoices issued by telecommunication service providers,
• Assumption of responsibility for complaints lodged against any unfair fees and handling of the complaint procedure until the Customer receives the amount due,
• Division of the invoice costs for telecommunication/ ITC services into cost generating centres,
• Settlements of mobile telephony limits granted to employees,
• Ad hoc reports prepared at request and concerning various aspects of use of telecommunications services.

Outsourcing of telecommunications business processes
We have successfully provided business process outsourcing services for a large financial institution that employs several thousand people in many units and affiliates in Poland. The services include current control and settlement of invoices for telecommunication services. Our auditors check whether rebates and discounts have been appropriately granted and see whether the rating complies with the signed agreement. Moreover, constant monitoring of the costs of services allows one to identify unused resources, which additionally leads to cost optimisation. We are also involved in the process of change in the structure of services acquired by the Customer and we advise on negotiations on commercial conditions.
As a result of our activities:

• Within the least five years, the aggregate of recovered costs amounted to nearly PLN 1 million (net).
• The recovery of costs from employees who unjustifiably exceeded their limits amounted to PLN 150 thousand (net).
• Quick access to current information on costs on various levels and significant convenience in terms of budget planning for the years to follow.